Question 1

What makes Thiallan Bioherbs different?

Accepted Answer

Our formulations are created as close to nature as possible. We do not use concentrated extracts — only whole, natural ingredients, prepared in a way that preserves their original integrity.

Question 2

What is meant by “no extracts”?

Accepted Answer

Many supplements rely on isolated or concentrated compounds. We choose not to alter the ingredient in this way. Instead, we retain the full spectrum of the plant in its natural form.

Question 3

Where are your ingredients sourced from?

Accepted Answer

Our ingredients are carefully sourced, including wild-harvested botanicals from their native environments. Each source is selected for quality, purity, and traditional relevance.

Question 4

Are your products suitable for vegetarians?

Accepted Answer

Yes. Our formulations are 100% plant-based and suitable for vegetarians and vegans.

Question 5

How should I take your products?

Accepted Answer

Consume as indicated on the product label, or as prescribed by your healthcare practitioner. Each product is designed to integrate easily into your daily routine.

Question 6

When is the best time to take them?

Accepted Answer

They may be taken in the morning or evening, depending on your preference. The key is consistency — choosing a time that allows it to become part of your daily ritual.

Question 7

How long before I notice results?

Accepted Answer

Our formulations are designed to work gradually. Effects may be subtle at first, becoming more noticeable with consistent daily use over time.

Question 8

Are your products meant for daily use?

Accepted Answer

Yes. All products are formulated for daily use and prepared as a one-month supply, supporting a complete cycle of consistent practice.

Question 9

Can I take multiple products together?

Accepted Answer

Our products are generally compatible with one another and can be integrated into the same routine. If you are under medical care, consult your practitioner before combining supplements.

Question 10

Are your products safe?

Accepted Answer

Our products are manufactured in certified GMP and Halal audited facilities and prepared with care. If you are pregnant, nursing, have a medical condition, or are under treatment, please consult your healthcare practitioner before use.

Question 11

Do your products contain additives or fillers?

Accepted Answer

We keep our formulations as pure and close to nature as possible, without unnecessary additives.

Question 12

How should I store the products?

Accepted Answer

Health supplements should be stored in a cool, dry place, away from direct sunlight.

Cold-pressed oils are best kept refrigerated before/after opening, or as indicated on the product label.

Question 13

Where can I find the expiry date?

Accepted Answer

Please refer to the bottom of the packaging or the product label for the expiry date.

Question 14

Do you offer subscriptions?

Accepted Answer

Yes. Our products are designed around a consistent monthly cycle, and subscription options are available to support an uninterrupted daily ritual.

Question 15

Where can I purchase your products?

Accepted Answer

Our products are available through our official channels and authorised stockists.

To ensure authenticity and quality, we recommend purchasing only from verified sources.

Question 16

How do I place an order online?

Accepted Answer

Add your selected items to cart and proceed to checkout. Follow the prompts to enter your delivery details and preferred payment method.

We currently accept Apple Pay, Google Pay, and credit or debit card transactions. You may also select your preferred delivery method during checkout, including City-Link courier or self pick-up.

A confirmation email will be sent once your order has been successfully placed.

Question 17

Are there counterfeit products on marketplaces?

Accepted Answer

We are aware of unauthorised listings on certain online marketplaces.

To guarantee you receive genuine products, please purchase only from our official store or authorised stockists. We are unable to verify the authenticity of products sold through unapproved sellers.

Question 18

Who can I contact for support?

Accepted Answer

For any enquiries, please reach out to us directly on Whatsapp (011 - 1475 5595). We’re here to guide you in finding the right approach for your routine.

Ritual Notes

Answers to common questions about our products and their use.

FAQs

What makes Thiallan Bioherbs different?

What is meant by “no extracts”?

Where are your ingredients sourced from?

Are your products suitable for vegetarians?

How should I take your products?

When is the best time to take them?

How long before I notice results?

Are your products meant for daily use?

Can I take multiple products together?

Are your products safe?

Do your products contain additives or fillers?

How should I store the products?

Where can I find the expiry date?

Do you offer subscriptions?

Where can I purchase your products?

How do I place an order online?

Are there counterfeit products on marketplaces?

Who can I contact for support?

wellness is cultivated through consistency, a quiet practice, repeated daily.

Returns Policy

At Thiallan Bioherbs, we take great care in ensuring every product is delivered in optimal condition. We do not accept exchanges or returns for change of mind. Returns are only accepted in the case of defective or damaged items. Eligibility for Returns Returns are only applicable if:

The product arrives damaged, broken, or defective

The issue is reported within 48 hours of delivery

The product is unused and in its original packaging

How to Request a Return To initiate a return, please contact us with:

Your order number

Clear photos or videos showing the defect or damage

A brief description of the issue

Once reviewed and approved, we will provide further instructions. Refunds

Approved returns will be eligible for a refund or replacement (subject to availability)

Refunds will be processed via the original payment method

Processing time may take 5–10 business days

Non-Returnable Items We do not accept returns for:

Change of mind

Opened or used products (unless defective)

Minor packaging imperfections that do not affect product quality

Contact For all return requests, please reach out to us via our official support channel.

Terms of Service

You are at least 18 years of age or have permission from a parent or legal guardian.

You will use this website only for lawful purposes.

You will not attempt to interfere with the security, functionality, or operation of the website.

You will not misuse, copy, reproduce, or exploit any portion of the website without prior written consent.

3. Products and Information We strive to ensure that all product descriptions, images, pricing, and information displayed on the website are accurate and up to date. However:

Product images are for illustrative purposes only.

Actual product appearance may vary slightly.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

All information provided is accurate and complete.

Payment must be successfully received before an order is processed.

We reserve the right to refuse or cancel any order at our discretion, including cases involving suspected fraud, pricing errors, or product availability issues.

Change of mind

Incorrect product selection by the customer

Opened or used products

Customers must report damaged or defective items within 48 hours of delivery and provide supporting photographs or videos. Please refer to our Return Policy for full details. 8. Intellectual Property All content on this website, including but not limited to:

Text

Product descriptions

Logos

Graphics

Images

Videos

Designs

Trademarks

Use of the website

Use of our products

Website interruptions

Inaccuracies in website content

Delays in shipping or delivery

wellness is cultivated through consistency,
a quiet practice, repeated daily.

At Thiallan Bioherbs, we take great care in ensuring every product is delivered in optimal condition.
We do not accept exchanges or returns for change of mind. Returns are only accepted in the case of defective or damaged items.

Eligibility for Returns
Returns are only applicable if:

How to Request a Return
To initiate a return, please contact us with:

Once reviewed and approved, we will provide further instructions.

Refunds

Non-Returnable Items
We do not accept returns for:

Contact
For all return requests, please reach out to us via our official support channel.

3. Products and Information
We strive to ensure that all product descriptions, images, pricing, and information displayed on the website are accurate and up to date.
However:

Customers must report damaged or defective items within 48 hours of delivery and provide supporting photographs or videos.
Please refer to our Return Policy for full details.

8. Intellectual Property
All content on this website, including but not limited to: